Frequently Asked Questions
How do I become a Petra customer?
In the top-right corner of the homepage, click the orange box labeled “Become a Customer”. You’ll be taken to an overview page with buttons to “Apply for Net Terms” and “Apply for Credit Card Terms”. The overview page lists what you need to get started. All customer requirements are included in the application. Once your application is submitted, a Petra representative will be in contact with you.
What is taking so long to process my application?
Be assured your application is being reviewed. Length of time can depend on how many applications we are reviewing, and how quickly we get responses from your references. Once you have applied, you will receive an email with a code to monitor the status of your application at any time through your payment portal or contact the Petra credit team by emailing creditapp@petra.com or calling 1-(800)-443-6975.
I’m an International customer. Why won’t you accept my credit card?
We require wire transfers for our International customers.
I’m an International customer. Can I still sign up for dropshipping?
Unfortunately, international customers do not qualify for dropship services.
What is a shopping list?
A shopping list is one or more lists you create to order product. Shopping lists don’t expire. In the upper right-hand corner of the page, you’ll be able to navigate any shopping lists that you have set up. From this drop down, you will be able to quickly go to any of your current shopping lists or create a new list. You can even label your lists by store location or special promotion.
How do I add product to my shopping list?
Product can be added:
From the Quick Order screen click “Add to Shopping List”
From the product search result page by clicking “Add to Shopping List” or selecting the desired shopping list from the drop-down menu
From a product page by selecting “Add to Shopping List” or selecting the desired shopping list from the drop-down menu
Can I duplicate a shopping list?
Yes. If you have a shopping list and need to use it for multiple accounts, stores or purposes, you can easily duplicate it from the shopping list screen. Scroll down to the very bottom of the list and click on the “Duplicate” button.
Can I delete a shopping list once I’m done with it?
Scroll down to the very bottom of the shopping list you wish to delete and click on the “Delete” button. Also, from the main shopping list screen, you can also delete a shopping list once it is no longer needed. Also, during the checkout process you’ll see a checkbox to “Clear list after order”. If this is checked, it will clear your list after the order is placed.
Can I edit the name of a shopping list?
Yes. You can edit the name of a shopping list by clicking the pencil icon next to the name.
How do I check out?
You can check out from either a shopping list or the quick order form.
To place your order from your shopping list: select your shopping list in the upper right-hand corner of the page and click the orange “Create Order” button.
To place your order from your quick order view: select quick order in the upper right-hand corner of the page. Fill out the form by entering the product name or item number, set your quantity and select unit number. You then have the choice to click either the “Create Order” or “Add to Shopping List” button.
What does the “In My Shopping List” banner mean?
The product you are viewing is already in one of your shopping lists. Click on the banner and it will show you which list or lists it is in.
I can see a product, but it won’t let me buy it. Why is that?
Are you logged in as a Petra customer? Only customers can purchase items. If you are logged in and are a customer in good standing, some items have restrictions on who can purchase them and are only available to authorized resellers. See FAQ: Item is only available for approved resellers
How do I know how much a product will cost to ship?
Shipping costs are determined by your total order. Once you are in the checkout process, you can select your shipping method. A shipping estimate will auto-populate for the whole order.
ow do I assign users? How do I assign roles?
Click on the top menu where it says Account. On the left side of the screen is a menu where you can make changes and updates to your account. Click on Users and all current users will appear. Click the “Create User” button to add a user. You can edit existing users by clicking the pencil icon at the end of each row. Click on Roles and all current roles will appear. Click on the “Create Customer User Role” button to add a role. You can also edit existing roles by clicking the pencil icon at the end of each row.